Frequently Asked Questions

Payment Options for Winter Term 2009 ONLY:

You may pay in person or by mail directly to the cashier’s office at 1201 Wesleyan Street, Fort Worth, Texas 76105, Attention Cashier’s Office.
You may call (817) 531-4456 during regular business hours.
You may visit Ram Link for Spring 2009 payment information

Remit payment to the Cashiers Office at 1201 Wesleyan Street, Fort Worth, Texas 76105, Attention Cashier’s Office. Please allow 3-4 business days mailing time to ensure payment is received on or before the payment due date.
Pay online with e-Cashier by logging into your Ram Link Account Once you have logged into Ram Link click on Make a Payment located under the Financial Information section. You will have to authenticate your student ID number and birth date and choose which term you wish to view. Choose the pay in full option once you have logged into e-Cashier.

Set up a payment plan online with e-Cashier by logging into your Ram Link Account. Once you have logged into Ramlink click on Make a Payment under the Financial Information section. You will have to authenticate your student ID number and birth date and choose which term you wish to view. Choose one of the payment plan options once you have logged into e-Cashier.

The Office of Financial Aid handles your financial aid awarding and processing. The Cashier's Office handles student account balances, payments, book vouchers, and refund checks.

Students may access their student account balance 24/7 by logging on to Ram Link. To check your balance owed select Account Summary by Term. If your balance is zero the term will not appear.

Students may request an itemized bill by emailing the cashier’s office at cashiersoffice@txwes.edu. You must provide your student ID number, full name, semester, fax number and mailing address. All requests will be completed within in 24 hours of receipt.

What if I have submitted my FAFSA and I have not been awarded yet? What can I do to save my class roles?

Payment is due December 5, 2008 for Spring 2009 term. You must pay in full OR set up a payment plan while you await your financial aid award. **Please read,” What if I am on a payment plan but I receive additional financial aid which will reduce or pay my remaining balance? How do I adjust or cancel the payment plan?”

Your tuition payment plan will automatically update as your balance increases, decreases, or if payment is no longer necessary. If payment is no longer necessary the school will send an update periodically to the payment plan provider. Please know updates are subject to processing times from Texas Wesleyan University and the payment plan provider. Always contact the Cashier’s Office directly once additional financial aid has been processed. You may call (817) 531-4456 or email cashiersoffice@txwes.edu.

When your loan money is applied to your Student Account you will receive a refund check for any excess funds at the Cashier's Office. An email will be sent to your Wesleyan account notifying you when a check is available for pick up. You must have your student ID to pick up any check.

The student must give the individual picking up the check a written, signed note specifying whom the check can be released to and the individual must present a valid picture ID.

Who is eligible for a book voucher? All students that do not owe Texas Wesleyan University and are expecting a financial aid refund for the given semester are eligible for a book voucher.
When are book vouchers available? Book voucher availability begins approximately 1-2 weeks before the start of class. The cashier’s office will post the start and end dates of book vouchers. Please see Important Current Information.
Where do I go to receive my book voucher? You will go directly to the bookstore with your student ID card and a copy of your schedule.
How do book vouchers work? The bookstore obtains a list of students eligible for a book voucher. Your name must appear on the eligible list at the bookstore in order to take advantage of the book voucher privilege. ** Please read, “How can I avoid a delay in book voucher availability?”
If your name does not appear on the eligible book voucher list and you are unable to wait for the update to take place, book costs will be out-of-pocket for you.
What if a book voucher charge appears on my account after my refund check has been processed? What are my options?

You may pay the balance owed in full directly to the cashier’s office. This option will cause no delay in the release of your refund check.
You may apply your refund check back to your student account. This option requires your endorsement on the back of the refund check and will create a 1-2 week delay in the release of your refund check.

How can I avoid a delay in book voucher availability? You must register early and all grants, scholarships, and loans must be accepted, activated, and guaranteed before the start date of book voucher availability in order to avoid a delay in book voucher availability. VERY IMPORTANT: Any change that occurs on your student account may take 3 business days to update at the bookstore.