IT offers TW employees and students basic hardware and software troubleshooting assistance via phone or e-mail through the Help Desk. Additionally, support and repair requests can be submitted to IT technicians through the Help Desk.

To contact the Help Desk, use the technology support request form or call (817) 531-4428.

For more information on Hardware support, go to the Hardware page.
For more information on Software support, go to the Software page.

Password Resets

TW employees can request a password reset by visiting the Help Desk in EJW B-13. TW students can request a password reset by visiting Wesleyan ID Center located on the 1st floor of the EJW Library. Account ownership will be verified using the official TW photo ID card.

For assistance, submit a technology support request online or call (817) 531-4428.

Go to the Wesleyan ID Center page.